# Mentaya Help Center

> Help Center

## Overview

- [A Quick Explanation of Mentaya's Process](https://help.mentaya.com/en/articles/8923208-a-quick-explanation-of-mentaya-s-process.md): At Mentaya, we help your clients get reimbursed for therapy, even if you don’t take their insurance. Read below to find out how!
- [The Client Experience](https://help.mentaya.com/en/articles/8923235-the-client-experience.md): Curious about the client experience? Take a quick look here at what clients see when they sign up for Mentaya.
- [Explain Mentaya to Your Clients](https://help.mentaya.com/en/articles/8923264-explain-mentaya-to-your-clients.md): Here are a couple of scripts to facilitate explaining how Mentaya works to your clients.

## Account Setup

- [Getting Started with Mentaya: A Quick Guide](https://help.mentaya.com/en/articles/8923291-getting-started-with-mentaya-a-quick-guide.md): Create an account in less than one minute!
- [Invite Your Clients into Mentaya](https://help.mentaya.com/en/articles/8923304-invite-your-clients-into-mentaya.md): Getting your clients started with Mentaya is quick and easy!
- [Set Up Mentaya's Instant Benefits Calculator](https://help.mentaya.com/en/articles/8923347-set-up-mentaya-s-instant-benefits-calculator.md): Our Benefits Checker verifies your clients’ benefits in seconds. Here are all of the ways you can access it.
- [Mentaya's Automated Claim Submission](https://help.mentaya.com/en/articles/8923330-mentaya-s-automated-claim-submission.md): What do I have to do as a therapist to get my clients reimbursed?
- [Billing Options in Mentaya](https://help.mentaya.com/en/articles/8923276-billing-options-in-mentaya.md): Billing or charging clients through Mentaya is optional. Here's a breakdown of all the different options in charge mode.
- [Getting an NPI](https://help.mentaya.com/en/articles/8923300-getting-an-npi.md): Here's how to get your NPI to Use Mentaya.
- [How to Update Payment Information](https://help.mentaya.com/en/articles/9029100-how-to-update-payment-information.md): A quick walkthrough of how to change or update your payment information!
- [Adding Multiple Licenses](https://help.mentaya.com/en/articles/8923412-adding-multiple-licenses.md): Mentaya can help you manage and submit claims for all your licenses!
- [How to Absorb Client Fee](https://help.mentaya.com/en/articles/9001401-how-to-absorb-client-fee.md): Here's a step-by-step guide on how to absorb the 5% claim submission fee!
- [Syncing Your Calendar with Mentaya](https://help.mentaya.com/en/articles/9825656-syncing-your-calendar-with-mentaya.md): You can integrate your EHR’s Google Calendar or iCal to view your sessions in Mentaya.

## Feature Hub

- [Submitting Multiple Claims at Once in Mentaya](https://help.mentaya.com/en/articles/8923388-submitting-multiple-claims-at-once-in-mentaya.md): Check out Mentaya's bulk submit claims feature.
- [How to Personalize Your Mentaya Links: A Quick Guide](https://help.mentaya.com/en/articles/8923383-how-to-personalize-your-mentaya-links-a-quick-guide.md): Mentaya lets you customize all your shareable links!
- [Submit Claims via Text!](https://help.mentaya.com/en/articles/8923415-submit-claims-via-text.md): Automate claim submission to relieve your practice's workload.
- [Getting Started with Mentaya's EHR](https://help.mentaya.com/en/articles/8923420-getting-started-with-mentaya-s-ehr.md): Mentaya has a simple EHR system for out-of-network providers. We offer scheduling, billing, intake forms, and notes for all clients.
- [Managing Client Information in Mentaya](https://help.mentaya.com/en/articles/8923472-managing-client-information-in-mentaya.md): You can edit your client’s details at any time this includes: editing personal details, insurance information, or hiding the client.

## General FAQs

- [Mentaya’s Pricing](https://help.mentaya.com/en/articles/8923483-mentaya-s-pricing.md): At Mentaya we pride ourselves on free, transparent pricing.
- [Who can use Mentaya?](https://help.mentaya.com/en/articles/8923492-who-can-use-mentaya.md)
- [How Mentaya Handles Claim Denials](https://help.mentaya.com/en/articles/8923495-how-mentaya-handles-claim-denials.md): We have an effective and streamlined claim submission process to minimize denials.
- [Is Mentaya HIPAA Compliant?](https://help.mentaya.com/en/articles/8923494-is-mentaya-hipaa-compliant.md)
- [Refunds for Claim Submissions](https://help.mentaya.com/en/articles/8923504-refunds-for-claim-submissions.md): Mentaya offers refunds to some customers, and considers each case individually.
- [How Accurate is the Benefits Checker?](https://help.mentaya.com/en/articles/9042701-how-accurate-is-the-benefits-checker.md): Benefits Checker accuracy explained!

## Insurance Questions

- [Does Mentaya work for pre-licensed clinicians under supervision?](https://help.mentaya.com/en/articles/8923501-does-mentaya-work-for-pre-licensed-clinicians-under-supervision.md): Here's how Mentaya can work for pre-licensed clinicians
- [Understanding Your Insurance Concerns](https://help.mentaya.com/en/articles/9042759-understanding-your-insurance-concerns.md): We're here to help with understanding clawbacks, audits, and what to do if payment gets sent to the therapist.
- [Single Case Agreements](https://help.mentaya.com/en/articles/9011940-single-case-agreements.md): In the instance that you or your client want to obtain a single case agreement, here's what you should know.
- [From Insurance to Mentaya: Navigating a Seamless Transition](https://help.mentaya.com/en/articles/9168040-from-insurance-to-mentaya-navigating-a-seamless-transition.md): Looking to transition out of insurance panels?
- [Recommendations for billing tricky scenarios](https://help.mentaya.com/en/articles/9168007-recommendations-for-billing-tricky-scenarios.md): Billing for couples therapy and/or extended sessions? Here are our tips!
- [Understanding the Registration Process for Out-of-Network Providers](https://help.mentaya.com/en/articles/9001415-understanding-the-registration-process-for-out-of-network-providers.md)
- [Glossary of insurance terms](https://help.mentaya.com/en/articles/8922771-glossary-of-insurance-terms.md): The Complete Guide to Out-of-Network Billing Terms
- [Timely Filing Limits: What You Need to Know](https://help.mentaya.com/en/articles/9807516-timely-filing-limits-what-you-need-to-know.md): Timely filing limits dictate the time frame within which claims must be submitted to insurance.
- [What to Include in Medical Records](https://help.mentaya.com/en/articles/15183350-what-to-include-in-medical-records.md): Medical Record Documentation for Insurance Claims Submission

## Group Practices

- [Group Practice Walkthrough](https://help.mentaya.com/en/articles/8923476-group-practice-walkthrough.md): Mentaya is built for all kinds of practices. Here’s a quick walkthrough of all of the features we have for group practice accounts.
- [Set up your Practice Members with Mentaya](https://help.mentaya.com/en/articles/8923481-set-up-your-practice-members-with-mentaya.md): Here's how to add all of your practice members to Mentaya and add them to our Benefits Checker!
- [Disabling Practice Members: Step by Step Guide](https://help.mentaya.com/en/articles/8986199-disabling-practice-members-step-by-step-guide.md): Whether it’s because a practice member left the practice or no longer wants to use Mentaya, follow these steps to disable their account.

## Not a Therapist?

- [How it works for clients](https://help.mentaya.com/en/articles/8923522-how-it-works-for-clients.md): Has your therapist recently invited you to join Mentaya? Are you curious about how it all works? Here’s a quick walkthrough!
- [Self Service Option: Submit Past Superbills](https://help.mentaya.com/en/articles/8923508-self-service-option-submit-past-superbills.md): Clients can submit your past superbills with Mentaya!
- [Does my therapist need to be on Mentaya?](https://help.mentaya.com/en/articles/8923517-does-my-therapist-need-to-be-on-mentaya.md): Your therapist needs to be on Mentaya for us to handle your claims.
- [Understanding Your Claim Status: A Comprehensive Guide](https://help.mentaya.com/en/articles/9168029-understanding-your-claim-status-a-comprehensive-guide.md): Mentaya claim status breakdown for therapists and clients.
- [How to Update Credit Card](https://help.mentaya.com/en/articles/9007138-how-to-update-credit-card.md): A step-by-step guide on updating your payment information within your account!
- [Connecting with Your Provider on Mentaya](https://help.mentaya.com/en/articles/9522723-connecting-with-your-provider-on-mentaya.md): This guide will help patients ensure they're properly linked with their provider on the platform.
- [Understanding Your Therapy Reimbursement with Mentaya](https://help.mentaya.com/en/articles/9522923-understanding-your-therapy-reimbursement-with-mentaya.md): Has your therapist submitted your first claim in Mentaya? Here's what you should expect.
- [Understanding Your Out-of-Network Benefits](https://help.mentaya.com/en/articles/10857754-understanding-your-out-of-network-benefits.md): Understand out-of-network \(OON\) benefits, including key terms like deductible, copay, coinsurance, along with how the reimbursement process functions.

## Troubleshooting

- [Payment rejected](https://help.mentaya.com/en/articles/9042731-payment-rejected.md): Issues with your payment? Here some common causes and solutions!
- [Sync your Google Calendar to Mentaya](https://help.mentaya.com/en/articles/8923377-sync-your-google-calendar-to-mentaya.md): You can integrate your EHR’s calendar \(ex: Simple Practice, Theranest\) to view your sessions in Mentaya.
- [Syncing your iCal with Mentaya](https://help.mentaya.com/en/articles/9745406-syncing-your-ical-with-mentaya.md): You can integrate iCal in SimplePractice to view your sessions in Mentaya.