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How Mentaya works
Explain Mentaya to Your Clients
Explain Mentaya to Your Clients

Here are a couple of scripts to facilitate explaining how Mentaya works to your clients.

Updated over a week ago

Scripts for your practice and your clients!

Feel free to edit and modify them to your preferences. If you are not using the benefits checker you can remove the references to it.

Informing your clients about Mentaya:

Option 1:

I don't accept insurance, but I work with Mentaya, a platform that helps clients get money back on out-of-network therapy sessions. To see if you qualify for reimbursement, you can use this link:


If you qualify, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. They charge a 5% fee per claim and have helped people get thousands of dollars back per year. You can sign up using this link:


Note: Mentaya's goal is to save you time and money. It's completely optional, and as your therapist I do not benefit in any way from your participation.

Option 2:

We've partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through out-of-network benefits.

See if you qualify: [ADD BENEFITS CHECK LINK]

Mentaya is perfect if you:

• Have out of network benefits

• Feel overwhelmed by superbills and insurance

• Have submitted superbills but failed to get any reimbursement

• Simply want to skip the hassle of paperwork!

Here's how it works:

2. Our practice will enter your sessions into the platform.

3. Mentaya submits the claim and handles any insurance follow-up.

4. You get reimbursed by insurance!

Mentaya charges a 5% fee per claim, which includes handling any paperwork required, dealing with denials, and calling insurance companies.

It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.

Informing your clients on the bulk submit superbill feature:

You can use Mentaya to upload past superbills from this year in bulk, and they will submit claims for all of the sessions on your aggregated superbills. This can help you meet your out-of-network deductible this year and get reimbursed for therapy.

To get started, you can log into your client portal and click “Past Superbills” on the sidebar.

Adding Mentaya to informed consent forms:

At [Your Practice Name], we've partnered with Mentaya to simplify insurance reimbursement for our clients. Here's what you need to know:

  1. Mentaya's Role: We utilize Mentaya to explore reimbursement possibilities for your out-of-network therapy sessions. They handle claims and insurance paperwork to assist you in getting reimbursed.

  2. Reimbursement Process: If eligible, Mentaya will manage your claims for a 5% fee per claim.

  3. Optional Participation: Using Mentaya for reimbursement is entirely optional, and it won't affect your therapy service quality or availability.

  4. Therapist Neutrality: I, as your therapist, do not benefit from your choice to use Mentaya. My goal is to support your well-being.

Consent to Release of Information:

By signing below, you acknowledge that Mentaya will have access to your full name, date of birth, and diagnosis to submit claims on your behalf.

Telling clients how to check their benefits:

Though I don’t take insurance I partner with Mentaya- a company that can get you reimbursed 50-80% for therapy using “out of network benefits”.

To see if you qualify you can just enter the info from your insurance card in their calculator using THIS link: [ADD BENEFITS CHECK LINK]

Redirecting insurance related questions:

I partner with Mentaya to tackle all things insurance. They actually have a team of support and insurance specialists who can dig in to any question you have and they are really responsive. Just email [email protected] with any questions.

Related questions: Sending Mentaya scripts to clients. How to add Mentaya to consent forms?

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