Billing and Claims
Our payment processing fees:
If you choose to charge clients for the session via Mentaya, they can either pay by credit card or enter their bank account info. Unlike other services, we do not take any cut for payment processing. We work with Stripe and pass along their fee:
Credit card processing fee: 2.9% + 30 cents per transaction
ACH (direct debit) fee: 0.8% (capped at $5.00) per transaction
Our 3 charge mode options:
Claim only: Want to charge clients for the session on another platform? No problem! Choose this and your client will only get charged Mentaya’s 5% claim fee. Mentaya will automatically submit the claim.
Session + Claim: Want to charge clients and have claims be automatically submitted for each session all in one place? You can do that through Mentaya! Your client gets charged for the full session + 5% claim fee and Mentaya will automatically submit the claim.
Session only: Want to charge your client for the session without submitting a claim? With “session only”, you can simply charge your client for the session – no claim fee is charged, and no claim is submitted.
Let's break it down for you with an example:
Charge mode | Claim only | Session + Claim | Session only |
Session fee | $200 | $200 | $200 |
Therapist Payment | N/A – therapist paid outside of Mentaya | $193.90 (credit card) or $198.40 (ACH payment) | $193.90 (credit card) or $198.40 (ACH payment) |
Client Charged | $10 | $210 | $200 |
Related questions: Do I need to bill clients through Mentaya? How can I charge my clients? What are the different charge modes?