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Connecting with Your Provider on Mentaya
Connecting with Your Provider on Mentaya

This guide will help patients ensure they're properly linked with their provider on the platform.

Updated over a week ago

Having trouble connecting with your therapist on Mentaya?

For Patients:

  1. On your Mentaya home page, scroll down to the section titled "Connect with your therapist on Mentaya".

  2. Click on Connect With Your Therapist: Enter your therapist's full name, last name, or email address in the designated field.

  3. Click "Search", and then click on "Connect" once you see your therapist appear.

  4. Confirmation: Your therapist will receive a notification to confirm your connection request. Once they approve, they can start submitting claims for your therapy sessions on your behalf.

Additional Tips:

  • Ensure you have the correct spelling of your therapist's name or email address.

  • If you're still facing issues connecting, contact Mentaya's support team for further assistance.

For Therapists:

If your client informs you they've signed up for Mentaya but you don't see them listed on your clients tab, advise them to follow the steps above to ensure a successful connection.

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